No Hidden Sharing
Hum aap ka data third parties ko nahi bhechte unless strictly required by law or payment processing. Hum bhi affiliated companies ko data share nahi karte bina aap ke consent ke.
LEGAL REFERENCE
Privacy Policy — Aap ke Account aur Data ki Suraksha
Jab aap p 17 par account khulte ho, to aap ka personal information — naam, contact details, payment records — hamara zimmedari ban jata hai. Yeh page samjhata...
Data encryption aur secure serversTransparent collection aur use practicesAap ke rights — access, correction, deletionThird-party sharing ke clear boundariesRegular security audits aur updates
Hamara Data Protection Posture
Hum aap se sirf wo information collect karte hain jo aap ka account chalane, withdrawals process karne, aur fraud rukne ke liye zaruri ho. Ismein aap ka naam, email, phone number, address, aur JazzCash, Easypaisa, SadaPay aur Raast ke through aap ke payment details shamil hain. Yeh information hamara database mein encrypted form mein rakha rehta hai aur hamara support team sirf
authorized cases mein hi access kar sakta hai. Agar aap Pakistan ke kisi supported ilaqe mein rahte ho, to aap ko apna data dekne, sahi karne ya delete karne ka haq hai — support se contact karke ye requests submit kar sakte ho.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
PRIVACY QUESTIONS
Data Concerns ke Liye Hamse Rabita Karein
Agar aap ko apna data, privacy settings, ya data deletion ke baare mein koi sawaal ho, to hamara support team yaha avaialable hai. Sab requests ko urdu mein handle kiya jata hai aur hum strive karte hain 24 hours ke andar jawab dene ke liye. Aap apna concern submit kar sakte ho aur hum confirm karenge ke aap ka request properly process ho raha hai.
Team online
Email Support
[email protected] par apna privacy concern bhejiye. Hamara team aap ko detailed jawab do roz mein send karega aur aap ke request ko action dega.
In-App Messaging
Apne account mein jao aur Support section kholo. Wahan apni privacy-related query likho aur track karo — real-time updates tumhe milenge.
Account Settings
Settings mein Privacy tab se aap apna data preferences adjust kar sakte ho — kaunsi info share ho sakti hai aur kaunsi nahi, yeh khud decide kariye.
SECURITY MEASURES
Hamara Data Protection Standards
p 17 par aap ka information encryption, firewalls, aur regular security audits se protected rehta hai. Hum sirf certified payment processors — JazzCash, Easypaisa, SadaPay aur Raast — ke through sensitive data...
End-to-End Encryption
Sab data transfers SSL/TLS encryption ke through hote hain. Jab aap login karte ho ya payment karte ho, wo information encrypted tunnels se travel karta hai.
Payment Security
JazzCash, Easypaisa, SadaPay aur Raast ke sath hum tokenization use karte hain — aap ka actual payment details hamari servers par store nahi rehta.
Access Controls
Sirf authorized employees hi aap ka data dekh sakte hain, aur woh bhi sirf tab jab strictly necessary ho. Har access attempt logged aur audited hota hai.
Regular Audits
Hum quarterly security audits conduct karte hain external vendors se taake vulnerabilities identify aur fix kiye ja sakein.
Fraud Detection
Hamara system automatically suspicious account activity detect karta hai — unusual withdrawals, login patterns, ya location changes.
Data Retention
Aap ka account active rehne tak data store hota hai. Account close hone ke baad, deletion request ke liye 30 din tak hum retain karte hain, phir securely delete kar dete hain.
POLICY TRANSPARENCY
Hamara Privacy Approach — Aur Kyun Ye Zaroori Hai
Hamara privacy policy sirf legal requirement nahi hai — ye hamara commitment hai aap ke trust ko respect karne ka. Jab aap p 17 par account khulte ho, aap ko pata hona...
Clear Collection Purpose
Har piece of information jo hum collect karte hain — why hum chahiye. Agar aap ko lagta hai koi data unnecessary hai, contact support aur hum explain karenge ya usko delete kar denge.
User Rights Priority
Aap kabhi bhi apna data dekh sakte ho, corrections request kar sakte ho, ya deletion ke liye ask kar sakte ho — legal limits ke andar (jahan qanoon allow karta hai).
Regular Policy Updates
Agar hum koi changes karte hain privacy policy mein, hum aap ko email aur in-app notification se notify karenge pehle se aur changelog bhejenge.
Incident Response
Agar kabhi data breach ho, hum immediately affected users ko notify karenge aur tell karenge ke kya information compromise hua aur hum kya steps le rahe hain.
Independent Review
Aap apne privacy concerns independently verify kar sakte ho — hamara security infrastructure publicly documented hai aur auditable.
Local Law Compliance
Hamara policy Pakistan ke local regulations follow karta hai. Jahan qanoon data sharing ya retention require karta hai, hum comply karte hain taake aap ka account legal rahe.
ACCOUNT PROTECTION
Aap ka Responsibility — Security ka Doosra Side
Privacy sirf hamara kaam nahi hai — aap ki role bhi zaroori hai. Aap ka password strong rakho, apna login details kisi ko share mat karo, aur agar...
Password Security
Aap ka password combination of uppercase, lowercase, numbers aur symbols...
Two-Factor Authentication
Login ke baad extra verification step chalate ho — OTP...
Session Timeout
Agar 15 minutes tak inactive raho, automatically logout ho jate...
Withdrawal Verification
JazzCash, Easypaisa, SadaPay aur Raast withdrawals ke liye extra confirmation...
Login Alerts
Har naye device ya location se login hone par aap...
Dispute Resolution
Agar aap ko unauthorized transaction dikhe, 7 din ke andar...
Privacy aur Data Security — Frequently Asked
Aap ka data hamara secure servers par encrypted form mein stored hota hai, jo Pakistan aur international secure data centers mein located hain. Hum regular backups lete hain aur authorized access logs maintain karte hain. Sensitive information jaise payment details tokenized rehta hai aur actual card/wallet numbers hamari systems par nahi dekte.
Bilkul nahi. Hum aap ka data third parties ko nahi bhechte ya bina permission share nahi karte. Sirf payment processors jaise JazzCash, Easypaisa, SadaPay aur Raast ko transaction process karne ke liye zaroori information pass karte hain — aur woh strictly confidential agreements mein bound hote hain.
Turant support se contact karo. Hum aap ka account lock kar denge, full transaction history review karenge, aur unauthorized activity reverse karenge. Agar aap ka withdrawal unauthorized tha, hum refund process start karenge — JazzCash, Easypaisa, SadaPay ya Raast recipient account tak trace karke recovery initiate karenge.
Haan. Account settings mein 'Delete My Data' option select kariye ya [email protected] par request bhejiye. Legal requirements ke andar (example: pending withdrawals ya tax records), hum aap ka personal data delete kar denge. Account-related logs anonymized form mein retain hote hain sirf audit purposes ke liye.
Haan, lekin sirf legitimate purposes ke liye. Hum essential cookies use karte hain aap ka session maintain karne ke liye, security cookies fraud detect karne ke liye, aur analytics cookies performance improve karne ke liye. Aap apne browser settings se cookies control kar sakte ho aur opt-out kar sakte ho non-essential tracking se.
Significant changes mein hum aap ko email aur in-app notification bhejenge 30 din pehle se updated policy effective hone se pehle. Aap always check kar sakte ho 'Policy History' tab se kya changes hue. Agar policy agree nahi karte, aap account close kar sakte ho — koi penalty nahi.
Hum aap ka location data fraud prevention ke liye use karte hain — unexpected login locations se alerts generate karte hain. Aap ka exact location nahi store hota; simp City/Country level approximate detection hota hai. Geographic restrictions ke liye bhi use hota hai jahan qanoon koi supported ilaqon limit lagata hai.